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Photis Kostamis


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Coronavirus COVID-19 and nearshoring

Apr 16, 2020 10:29:17 AM / by Photis Kostamis

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Since the outbreak of the coronavirus COVID-19, consulting firms, think tanks, institutions and industry bodies have published reports and studies on the impact of the virus to industries. By now, it is clear to all that COVID-19 is impacting entire industries, driving them to uncharted waters and directly disrupting their business plans and in cases affecting spending on IT and technology.

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LISTEN AT FIRST TO UNDERSTAND CUSTOMER NEEDS

Mar 24, 2020 10:44:30 AM / by Photis Kostamis

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I have started writing this article, with a different title though, with the intent to attract
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Challenges in Blockchain Development

Mar 4, 2020 3:15:53 PM / by Photis Kostamis

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(The UAE experience)
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CUSTOMER SATISFACTION IN BUSINESS

Feb 20, 2020 12:15:40 PM / by Photis Kostamis

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Recently, while searching the internet about customer support and satisfaction, I come across an article about “Customer Service Stats for 2019” (https://www.customerthermometer.com/customer-service/customer-service-and-satisfaction-statistics-for-2019/). In this article statistics and studies were shown from various companies (i.e. Microsoft, Gartner, etc.) talking mainly about customer experience.

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